SHIPPING AND RETURNS INFORMATION

SHIPPING:

We use FedEx and An Post as our postal delivery services and we ship daily from our stores in the West of Ireland.

Please note that Import duties, taxes, and charges are not included in the item price. These charges are the buyer's responsibility and are not the responsibility of Aran Islands Knitwear.

Following a directive from the US government from the 29th of August 2025, all goods entering the USA now have taxes applied, the previous de minimis of below $800 no longer applies. There is no change to letters and documents, they can be sent as normal.

From the 29th of August, it will be up to the sending country/provider to collect the taxes from the receiving customer in the USA before any goods can enter and be delivered in the USA.

RETURNS:

If you would like to return an item, please notify us within 14 days of receiving your order. You can do this by emailing us at info@aranislandsknitwear.com or by using our online form to withdraw from contract here.

We will immediately send you an email acknowledging your request along with return instructions. You must dispatch the items back to us within 14 days of notifying us. Please note that under EU law, you do not need to provide a reason for your return, though you are welcome to do so optionally and it may help us prevent similar returns in future.

All items must be unworn and unwashed with tags attached. We will not be able to accept items that don’t meet these criteria.

Returned items will only be credited to the account used to originally purchase the items. If returning from outside of the European Union, we are not liable for any customs, duties or fees that may be imposed when the package is being returned to us.  With exchanges, your new item will be shipped to you as soon as we receive your return package and any additional payment which may be required.

We strongly recommend that you return the parcel using a signed delivery service that insures you for the full value of the goods as we are unable to refund any goods lost or damaged in transit.